Specialist Homelessness Services – The Homeward Alliance

The Homeward Alliance includes the following organisations:

  • YES Youth & Family Services
  • St Vincent de Paul Society
  • Homes Out West
  • Woomera Aboriginal Corporation
  • Verto

In partnership the Homeward Alliance delivers homelessness services in the Southern Murrumbidgee district (incorporating the LGA’s of Albury, Greater Hume, Jerilderie, Murray, Berrigan, Urana, Wakool, Conargo, Corowa and Deniliquin).

The Alliance will respond to a range of client groups including: men, women, youth, families, women and children experiencing domestic and family violence, Aboriginal people, people from culturally and linguistically diverse backgrounds, and people who are chronically homelessness. Homelessness support services will provide a comprehensive range of responses including early intervention, rapid rehousing, crisis and transitional accommodation, and intensive responses for people with complex needs.

All orgnaisations within the Homeward Alliance are committed to a system that prioritises collaborative and holistic practice. Support services will reflect our understanding of ‘what works’, will be grounded in current research/literature and outcomes/evidence and will achieve the Alliance’s long held vision of a genuinely ‘no gaps’, ‘no wrong door’, ‘wrap around’ service system that breaks the cycle of homelessness and reliance on homelessness services.

YES Youth & Family Service will deliver Specialist Homeless Services within the LGA’s of Albury, Greater Hume and Corowa and Urana.

YES delivers the following services as part of the Homeward Alliance:

1.    Centralised Intake and Assessment

An immediate and responsive process to identify and prioritise need. The I&A process will include crisis intervention and de-escalation, initial safety planning, determining eligibility and priority, maintaining  up to date knowledge of resources available and how to access them. I&A will also include a housing barriers assessment which will identify barriers to obtaining alternative housing (based on knowledge of private rental screening and selection criteria) and the likelihood of homelessness occurring without intervention.  This will alert tenancies/tenure at risk and prompt a timely early intervention response to prevent housing/tenure loss or rapidly secure alternative housing

 2.    Crisis Accommodation Options

·       Domestic/Family Violence Crisis Facility – Betty’s Place Women’s Refuge Albury

·        Youth Crisis Facility – Broughton House Youth Refuge Albury

·         Temporary Accommodation

·         Brokerage (motel/caravan parks)

3.    Integrated Support Services

Strengths based case management with specialist expertise:


  • Domestic and family violence
  • Youth (including young people leaving care, detention centres)
  • People exiting prison
  • Aboriginal people
  • Families (with/without children), single men and women
  • People with complex needs (chronic homelessness, mental health, addictions etc)

Brokered support packages:

  • Therapeutic/Wellbeing services
  • Family counselling/reunification
  • Trauma and loss

4.    Housing Solutions Program


  • Focus on rapid rehousing
  • Sourcing appropriate long term housing
  • Access to housing pathways products/services
  • Access to public/community housing
  • Targeted strategies to engage private rental market



Funding for Specialist Homelessness Services is through the NSW Government Department of Families and Community Services, Housing NSW.


Hours of Operation

Central Intake and Assessment: 9am to 5pm Monday, Tuesday, Thursday and Friday, 1pm to 5pm Wednesdays – Call 02 6058 6200 or 1800 885 355

Broughton House Youth Refuge: 24 hours per day, 7 days per week

Betty’s Place Women’s Refuge: 8.30am to 5pm, Monday to Friday